Refund policy

Refund & Return Policy – Arceepak Last updated: September 2026 Returns for Stock Items We accept returns for stock (non-customized) items within 14 days of delivery. Items must be: Unused and in original packaging In resalable condition Accompanied by proof of purchase To initiate a return, contact us at info@arceematerial.com with your order number. Custom Printed Items Due to the custom nature of printed products, we cannot accept returns or exchanges for custom-printed items unless: There is a manufacturing defect The product does not match the approved digital proof Items arrive damaged If you receive defective custom items, please contact us within 48 hours of delivery with photos. Refund Processing Approved refunds will be processed within 5–7 business days Refunds are issued to the original payment method Original shipping costs are non-refundable Return shipping costs are the responsibility of the customer (unless the return is due to our error) Damaged or Incorrect Orders If your order arrives damaged or incorrect, please: Take photos of the packaging and items Contact us within 48 hours at info@arceematerial.com Include your order number and photos We will arrange a replacement or refund at no additional cost to you. Cancellations Stock items: Orders can be cancelled within 24 hours of placement Custom items: Orders can be cancelled before production begins (typically within 48 hours) Once production has begun, custom orders cannot be cancelled Contact For refund or return inquiries, contact us at info@arceematerial.com