Contact
Get in Touch
Have questions about our products, custom orders,
or shipping? We're here to help! Fill out the form below or reach out to us directly.
💡 Bulk Orders (over 5kg): Contact us for discounted shipping rates.
Our Address
Suzhou Arcee New Material Co., Ltd.
No. 39 Jinsigang Road, Guoxiang Street
Wuzhong Economic Development Zone
Suzhou, Jiangsu, China
🕐 Business Hours
⚡ Response Time
We value your time and strive to respond to all inquiries as quickly as possible:
- Email: Within 24 hours (usually faster)
- WhatsApp/WeChat: Within 2 hours during business hours
- Custom order quotes: Within 48 hours
❓ Frequently Asked Questions
Q: Do you offer custom printing?
A: Yes! We offer custom printing (gold foil, black foil, and 1-4 color printing) on most of our products. Minimum order quantities apply. Contact us for a custom quote.
Q: What is the minimum order quantity?
A: For in-stock sizes, the minimum order is 100 pieces. For custom sizes or printing, minimum order quantities may vary. Contact us for details.
Q: How long does shipping take?
A: Shipping typically takes 13-16 business days to the US and Europe, and 11-14 business days to Australia. We ship from our factory in Suzhou, China via reliable international logistics partners.
Q: Can I get samples before placing a bulk order?
A: Yes! We offer sample packs for most of our products. Contact us to request samples and we'll be happy to send them to you.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. For urgent inquiries, please reach out via WhatsApp or WeChat.